• Email

info@umrahmubarak.co.uk

  • Customer Care

+44 20 3983 3065

2

Terms and Conditions

These booking terms and conditions outline the obligations between you (the customer) and Times Travel Ltd. (Reg No. 01813409) T/A Umrah Mubarak. By making a booking, you enter into a legally binding contract with us, subject to English Law and Jurisdiction.

Booking & Payment

  • A booking is confirmed only when we issue a Confirmation Invoice after receiving a completed Booking Form and the required deposit.
  • Any payment made to a travel agent is held as an agent for Times Travel Ltd. until the booking is confirmed.

Changes to Your Booking

  • We reserve the right to modify pilgrimage arrangements if necessary.
  • Minor changes will be communicated when possible, and in the event of major changes before departure, we will notify you at the earliest opportunity.

Our Responsibility

  • We ensure that all suppliers providing services meet an acceptable standard.
  • We are not liable for delays, visa denials by the Saudi Embassy or Hajj Ministry, industrial action, or any events beyond our control.
  • Liability for negligence applies only to our employees and agents acting within their roles.

Flight Delays & Cancellations

  • We do not accept liability for any flight delays or cancellations caused by airlines, weather, air traffic control, industrial action, or other external factors.
  • In certain cases, you may be able to claim compensation through your travel insurance provider.
  • We strongly recommend purchasing travel insurance to cover unexpected disruptions.

Behavior & Conduct

  • Customers must not engage in behavior that causes distress, injury, or damage to property.
  • Any individual violating this condition may be evicted from accommodation without any refund or compensation.

Brochure & Website Information

  • We aim to provide accurate details about accommodations, itineraries, and facilities. However, modifications due to local conditions, licensing laws, or maintenance issues may occur.
  • Room sizes and amenities may vary, particularly during peak pilgrimage periods.

Cancellations & Refunds

  • If a customer cancels their pilgrimage, they must notify Times Travel Ltd. or the travel agent in writing.
  • No refunds will be issued for cancellations.

Complaints & Issues During Pilgrimage

  • If an issue arises during your pilgrimage that is within our control, you must report it immediately to our representative.
  • If the problem cannot be resolved, a formal complaint must be submitted in writing within 14 days after returning from the pilgrimage.
  • We will not accept liability for complaints submitted beyond this period.

Walking Distances & Physical Requirements

  • Walking distances stated in our materials are approximate and may vary.
  • Elderly or less mobile pilgrims should check distances on Google Maps before booking.

Financial Protection (ATOL Protection No. 74904)

  • Your flights and flight-inclusive packages are protected under the ATOL scheme.
  • If Times Travel Ltd. or any listed supplier is unable to provide the booked services due to insolvency, the ATOL protection ensures an alternative booking or a refund.
  • By booking with us, you agree that in case of ATOL intervention, you assign your claim rights to ATOL Trustees, who may reassign them to another body covering the claim.

Liability & Force Majeure

  • We are not responsible for losses, delays, or damages resulting from circumstances beyond our control, including but not limited to natural disasters, strikes, wars, pandemics, or government restrictions.

Contact Information

For any inquiries regarding these Terms & Conditions, please contact:

📍 Company Name: Times Travel Ltd. (Reg No. 01813409) T/A Umrah Mubarak
📞 Phone: +44 20 3983 3065
📧 Email: info@umrahmubarak.co.uk

By proceeding with your booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.